Abstract:
This work is devoted to the study of staff motivation and the development of recommendations for solving
the problem of low motivation of staff at hotel enterprises. A literature review was done on the issue of the
connection of HR policies and staff motivation. The purpose of this research was to identify the influence
of properly developed and implemented HR policies on staff motivation. After the literature review the
methodology design was done. To identify the results of the study was conducted quantitative and
qualitative research methods. The study revealed what and who can motivate employees and HR managers
of St.Regis and Jumbaktas hotels, and also considered the problem of staff turnover, the correct personnel
policy and a comparison of the internal structure of hotels. This research will help Jumbaktas Hotel to,
increase employee motivation and develop a new HR policy structure.
Consequently, a more detailed study of the literature was made, as it was found out that this topic was
insufficiently studied in Kazakhstan. It was decided to conduct a survey dividing the participants into
managerial and non-managerial positions of two hotels. The survey included information about employee
motivation and the level of formalization and impact of HR policy. Interviews were also conducted with the
management in order to assess how HR policies are developed and used. According to the results of the
study, a link was revealed between the presence of good work of HR politicians and employees.
Keywords: hotel, motivation, effectiveness, employee, HR policy, problem, wages, Jumbaktas, St.Regis,
